Support
Questions or problems?
Do you have any questions or are you looking for the newest Plug-Ins for a specific game?
You are in the right place. Simply select the desired category and the available FAQ will be shown. Some FAQs are still being created. Just keep checking in; we update our FAQs regularly. Thanks for your understanding.


Requests which contain insults, vulgar comments, or threats will be strictly ignored for the protection of our employees.
Questions or problems?
Support FAQ
Bigpoint - 12 questions found
1 - 10 from 12
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How can I change my username?
To change your username, you have to be logged into the p...
How can I change my password?
To change your password, you have to be logged into the p...
How can I upload a picture?
To upload a picture you have to be logged into the portal...
How can I accept a friends list invitation?
If you are invited by a user to be in his friends network...
Where do I find the details about my game account?
You will find the "My Games" page on the "MyBigpoint" men...
How can I delete a game account?
You will find the page "My Games" in the menu "MyBigpoint...
How can I delete my portal account?
The complete deletion of a portal account is currently on...
What can I do if I forgot my password?
For this situation we have the "Password forgotten" funct...
How can I connect my game account with the portal?
If you registered for one of our games and do not have an...
Is the use of the portal really free?
The use of the Bigpoint portal and our games is fundament...
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